Advanced Office Management and Effective Administration Skills

Course Category : Administrative Development

This course empowers you to master advanced office management and administrative competencies, enhancing your planning, organisational, and communication skills to achieve professional excellence in today’s fast-paced workplace.
5 Training Days
Intermediate Level

Introduction

Modern office management plays a vital role in today’s smart work environments that demand efficiency, precision, and adaptability to rapid administrative and technological changes. This course is designed to equip participants with advanced skills in office and executive administration, including time management, meeting coordination, electronic systems handling, and effective communication.
Through a practical and applied methodology, participants will enhance their managerial capabilities and gain essential tools to excel in the evolving landscape of modern business operations..

Targeted Specializations

Office Managers and Executive Administrators.
Supervisors and Administrative Coordinators.
Executive Secretaries and Personal Assistants.
Administrative Support Staff across departments.
Professionals seeking to enhance their office management expertise.

Targeted Skills

Advanced time and task management.
Strategic office planning and organisation.
Meeting coordination and documentation.
Verbal and non-verbal communication skills.
Electronic record management (ERM).
Problem analysis and decision-making.
Productivity and efficiency under pressure.

Expected Outcomes

Apply modern frameworks for effective office organisation and management.
Strengthen planning, delegation, and daily follow-up capabilities.
Utilise digital tools for document and electronic records management.
Demonstrate professional communication for better teamwork and collaboration.
Optimise time management and prioritisation for peak performance.
Conduct business meetings efficiently with clear outcomes.
Employ creative thinking for problem-solving and decision-making.
Develop self-leadership to achieve excellence in administrative performance.

Training Topics Index

Define the concept and purpose of a modern office and its contribution to operational efficiency.
Examine principles of workspace design and layout for optimal workflow.
Discuss administrative organisation in terms of accessibility, delegation, and qualifications.
Identify the key attributes and responsibilities of office managers and their support teams.
Conduct an interactive discussion and open Q&A.
Case Study. A practical case selected by the trainer to reinforce the session’s key concepts.

Explore information sources, documentation tools, and organisational record systems.
Understand filing and indexing principles and methods of efficient data retrieval.
Examine various filing system types and equipment used in office environments.
Engage participants in a guided discussion and experience-sharing Q&A.
Case Study. A practical case chosen by the trainer related to filing or information management practices.

Analyse the organisational drivers for adopting Electronic Records Management (ERM) systems.
Study the processes of data capture, metadata assignment, and document classification.
Examine the role of information governance in ensuring record integrity and accountability.
Review digital solutions and technology platforms supporting ERM operations.
Identify international ERM standards and best practice frameworks.
Facilitate an open discussion to exchange insights and practical experiences.
Case Study. A case selected by the trainer to illustrate ERM concepts and real-world applications.

Define communication and its main components in an administrative setting.
Identify communication barriers and factors that affect clarity and understanding.
Apply the “7 C’s” framework for clear, concise, and effective communication.
Explore nonverbal communication techniques and professional body language.
Develop practical time management and prioritisation skills for daily tasks.
Conduct an interactive discussion and Q&A with participants.
Case Study. A case chosen by the trainer addressing communication or time management scenarios.

Examine strategic office management planning and resource coordination.
Apply task management tools such as mind mapping and Gantt chart techniques.
Explore analytical methods for problem solving and administrative decision-making.
Learn techniques for leading and managing effective meetings.
Discuss strategies for working efficiently with multiple managers or executives.
Conduct a general review and share closing reflections.
Case Study. A concluding case selected by the trainer to apply the integrated administrative skills from the course.

Course Features

Modern and practical content
Real-world examples and leadership exercises
Pre- and post-course assessments to measure impact
Accredited certificate with QR code verification