Supervisory Skills Development Course

Course Category : Leadership

This course empowers participants with the essential supervisory skills that form the foundation for building high-performing teams and achieving organisational goals effectively.
Duration: 5 Training Days
Level: Intermediate

Introduction

Supervisors play a vital role in bridging strategic plans and operational execution, making their leadership and management abilities crucial to organisational success. This course is designed to develop modern supervisory competencies that enable participants to enhance communication, manage time effectively, solve problems, and make sound decisions.
Through its practical structure, the programme equips participants with the tools and knowledge required to guide teams, motivate individuals, and balance planning, organisation, and control for sustainable operational excellence..

Targeted Specializations

Current supervisors in public and private organisations.
Employees preparing for promotion to supervisory positions.
Team leaders and operational department heads.
Professionals seeking to enhance their supervisory and leadership capabilities.

Targeted Skills

Decision-making and problem-solving skills.
Planning, organising, and controlling skills.
Effective communication and active listening.
Leadership and motivation skills.
Coaching and mentoring in the workplace.
Time management and task distribution skills.

Expected Outcomes

Identify the core competencies of effective supervision and performance enhancement.
Apply effective communication techniques in a supervisory environment.
Master planning and organisational principles for smooth workflow.
Practise leadership and motivation techniques to drive team success.
Analyse problems and make data-driven decisions to improve efficiency.
Manage time and delegate tasks strategically to boost productivity.
Evaluate performance and address undesirable behaviours professionally.
Manage organisational change and support the adoption of new behaviours.

Training Topics Index

Basic supervisory concepts and functions.
Characteristics of an effective supervisor.
The difference between work management and work performance.
Case Study on Supervisory Challenges.

Definition and importance of communication.
Common barriers between supervisors and teams.
Steps and techniques for effective communication.
Managing difficult conversations.
Case Study on communication improvement.

The concept and importance of planning.
Types of planning (business, project, scheduling).
Setting S.M.A.R.T. goals and priorities.
Managing schedules and daily tasks.
Practical exercise on planning.

Principles of organisation and structure.
Relationships between positions and authority lines.
Task distribution and building effective teams.
Managing time efficiently in the workplace.
Case Study on operational organisation.

Leadership concepts and styles.
Identifying and adapting leadership behaviours.
Motivation and on-the-job training.
Effective supervision and performance evaluation.
Addressing poor performance and negative behaviour.

Understanding the concept of supervision.
The role of management functions in control.
Supervisory control techniques.
Constructive criticism and corrective actions.
Case Study on performance management.

Difference between decision-making and problem-solving.
Analytical steps and structured thinking.
Real-life workplace applications.
Group Case Study.

Definition and causes of change.
Identifying the need for change.
Planning and implementing change initiatives.
Case Study on resistance to change.

Raising awareness about the need for change.
Supporting and reinforcing new behaviours.
Post-change evaluation and monitoring.
Final Case Study.

Course Features

Modern and practical content
Real-world examples and leadership exercises
Pre- and post-course assessments to measure impact
Accredited certificate with QR code verification

Supervisory Skills Development Course