Advanced IT Infrastructure Library (ITIL) Training

Course Category : Information Technology

This advanced ITIL training programme equips IT leaders and service management professionals with deep expertise in ITIL principles, practices, and tools to optimise IT services, strengthen governance, and drive continuous service improvement.
Duration: 5 Days
Level: Advanced

Introduction

IT service management has become a strategic discipline, ensuring resilience, reliability, and measurable value delivery across modern organisations. The IT Infrastructure Library (ITIL) provides a globally recognised framework of best practices to structure IT services, align them with business priorities, and support continuous improvement.
This advanced training dives into ITIL concepts, the Service Value System, and key practices such as incident, problem, change, configuration, and service level management. Participants will learn how to design and implement ITIL-based processes, select and leverage ITSM tools, and integrate ITIL with governance, risk, compliance, and digital transformation initiatives to maximise service performance and business impact..

Targeted Specializations

CIOs, CTOs, and Senior IT Leaders.
IT Service Managers and Service Delivery Managers.
Change, Incident, and Problem Managers.
IT Governance, Risk, and Compliance Professionals.
IT Project and Programme Managers.
IT Service Desk and Operations Managers.
Infrastructure, Cloud, and Platform Managers.

Targeted Skills

Advanced ITIL framework and service value system understanding.
IT service design, transition, operation, and improvement.
Mastery of core ITIL practices (incident, problem, change, configuration).
Proficient use of ITSM and CMDB tools.
Business-IT alignment and strategic service planning.
Continuous service improvement leadership.

Expected Outcomes

Gain advanced knowledge of ITIL principles, lifecycle, and service value system.
Design and implement effective IT service management processes.
Build and maintain a reliable CMDB for end-to-end service visibility.
Optimise incident and problem management for stability and resilience.
Strengthen change, release, and service level management practices.
Select and integrate ITSM tools to support ITIL-based operations.
Use metrics and KPIs to drive continuous service improvement.
Align ITIL practices with governance, compliance, and digital strategies.

Training Topics Index

Evolution of ITIL and its relevance in modern ITSM.
Deep dive into the ITIL Service Value System (SVS).
Understanding the Service Value Chain and key activities.
Integrating ITIL with COBIT, ISO 20000, Agile, and DevOps.

Designing IT service operating models using ITIL practices.
Applying incident, problem, and request management best practices.
Implementing effective service level management (SLA/OLA).
Embedding capacity, availability, continuity, and security management.

Step-by-step ITIL process rollout and governance.
Identifying critical processes by organisational context.
Tailoring ITIL practices for enterprise, cloud, and hybrid infrastructures.
Overcoming implementation challenges through change management.

Overview of leading ITSM platforms and their capabilities.
Designing and maintaining an accurate and useful CMDB.
Leveraging tools for incident, problem, change, and asset management.
Using workflow automation and integrations to improve efficiency.

Principles and models of continuous service improvement.
Using metrics, KPIs, and SLAs to identify improvement areas.
Building CSI initiatives and improvement backlogs.
Case studies on sustained ITIL-driven service improvement.

Course Features

Modern and practical content
Real-world examples and leadership exercises
Pre- and post-course assessments to measure impact
Accredited certificate with QR code verification

Advanced IT Infrastructure Library (ITIL) Training