Advanced Soft Skills Development Training Programme

Course Category : Soft Skills, Office Management & Secretarial Practice

This advanced programme is designed to refine professionals’ soft skills in communication, emotional intelligence, problem-solving, teamwork, and leadership, enabling them to perform effectively in complex organisational environments and lead high-performing teams.
Duration & Level:
5 training days – Advanced Level

Introduction

In contemporary organisations, technical expertise alone is no longer sufficient for sustained success. Advanced soft skills have become a decisive differentiator, enabling professionals to communicate clearly, build trust, navigate conflict, and make sound decisions under pressure. This programme provides a structured approach to developing these capabilities, focusing on personal effectiveness, interpersonal communication, leadership behaviour, and team collaboration.
Participants will explore self-awareness, behavioural styles, and perception before moving into advanced communication techniques, emotional intelligence, critical thinking, and problem-solving. The course also examines how leaders can shape team culture, support change, and create psychologically safe environments in which people can perform at their best and grow..

Targeted Specializations

Managers and supervisors across functions.
Team leaders and project managers.
Senior executives and middle-management professionals.
HR and organisational development specialists.
Customer service, sales, and client-facing staff.
Professional coaches, trainers, and mentors.
Business owners and entrepreneurs.
Professionals seeking to enhance their behavioural and leadership skills.

Targeted Skills

Self-awareness and self-management.
Advanced verbal and non-verbal communication.
Relationship-building and trust development.
Critical and creative thinking for problem-solving.
Conflict management and negotiation skills.
Emotional intelligence in the workplace.
Stress management, time, and priority control.
Leadership influence and positive culture shaping.

Expected Outcomes

Strengthen self-awareness and recognise the impact of personal behaviour on others.
Develop advanced communication and active listening skills in diverse situations.
Improve the ability to manage conflict and convert it into collaborative outcomes.
Apply critical and creative thinking to solve problems and make decisions.
Use emotional intelligence principles to build and sustain strong professional relationships.
Implement practical techniques for managing time, workload, and stress.
Enhance behavioural leadership skills for managing individuals and teams.
Contribute to shaping a positive workplace culture that supports performance and innovation.

Training Topics Index

Understanding personality and behavioural preferences.
The role of perception and first impressions in professional relationships.
Identifying strengths and development areas.
Setting personal development goals and action plans.

Verbal, vocal, and non-verbal dimensions of communication.
Active listening and powerful questioning techniques.
Building rapport and trust with colleagues and clients.
Handling difficult and sensitive conversations professionally.

Components of emotional intelligence and their impact on performance.
Recognising and managing one’s own emotions and those of others.
Applying emotional intelligence in conflict and tension management.
Strengthening teamwork and collaboration through EQ skills.

Practical models for problem analysis and root cause identification.
Applying critical and creative thinking in workplace scenarios.
Making sound decisions under pressure and uncertainty.
Using structured tools to design and implement actionable solutions.

Leadership interaction styles and their impact on teams.
Motivating individuals and fostering ownership and accountability.
Supporting change and managing resistance constructively.
Shaping a culture of trust, openness, and well-being at work.

Course Features

Modern and practical content
Real-world examples and leadership exercises
Pre- and post-course assessments to measure impact
Accredited certificate with QR code verification

Advanced Soft Skills Development Training Programme