Successful People Management Course for Problems at Work

Course Category : Leadership

In a world of rising pressures and complex workplace relationships, this course equips managers and leaders with a deep understanding of how to manage people and resolve problems using human-centred, professional approaches that ensure workplace harmony and optimal performance.
Duration: 5 Days
Level: Intermediate

Introduction

Modern organizations face a growing challenge where personal and professional pressures intertwine, often impacting employee behaviour, engagement, and productivity. Employees cannot simply “leave their problems at the door”; thus, effective people management has become a critical leadership skill.
This course offers a comprehensive and practical framework for understanding and managing workplace problems, employee stress, and motivation. It empowers managers and HR professionals to develop empathetic communication, provide counselling support, and implement structured Employee Assistance Programs (EAP).
Through real-world examples, guided discussions, and self-assessment tools, participants will learn to transform challenging employee situations into opportunities for growth, trust, and organizational resilience..

Targeted Specializations

Managers at all organizational levels.
Supervisors and team leaders.
Human Resources professionals and personnel officers.
Organizational psychologists and wellbeing specialists.

Targeted Skills

People management and workplace behavioral understanding.
Handling employee personal and professional problems effectively.
Applying motivational and counseling techniques.
Managing stress, trauma, and organizational crises.
Designing and implementing Employee Assistance Programs (EAP).

Expected Outcomes

Analyse the psychological and behavioural roots of workplace issues.
Apply effective approaches to manage difficult or underperforming employees.
Implement stress management and burnout prevention strategies.
Develop counselling and active listening skills for better communication.
Design and apply Employee Assistance Programs (EAP) within their organization.
Promote a culture of motivation and psychological safety.
Build a healthy work environment that minimizes absenteeism and stress.

Training Topics Index

Workplace psychology and behavioural dynamics.
Identifying key employee challenges.
Impact of personal issues on performance.
Leadership role in supporting stressed employees.
Fundamentals of Employee Assistance Programs (EAP).

The concept and causes of workplace stress.
Recognizing behavioural and physical stress indicators.
Links between work environment and mental health.
Practical stress management and coping strategies.
Assessing personal factors influencing workplace stress.

Fundamentals of professional counselling.
Developing empathetic and active listening techniques.
Understanding body language and non-verbal cues.
Conducting effective counselling and coaching sessions.
Motivational dialogue techniques for positive outcomes.

The psychology of motivation and engagement.
Connection between motivation and job satisfaction.
Building intrinsic and extrinsic motivation within teams.
Managing absenteeism and demotivation.
Case studies on motivation in high-pressure environments.

Understanding trauma in the workplace.
Organizational models for crisis and stress management.
Handling critical incidents and emergency responses.
Providing emotional support and grief counselling.
Preventing and managing post-traumatic stress disorder (PTSD).

Course Features

Modern and practical content
Real-world examples and leadership exercises
Pre- and post-course assessments to measure impact
Accredited certificate with QR code verification

Successful People Management Course for Problems at Work