Negotiation and Conflict Management in Organizations Course

Course Category : Compliance

Master the art of negotiation and conflict resolution to achieve win-win outcomes, strengthen workplace relationships, and foster a culture of collaboration and trust.

Duration: 5 Days
Level: Professional

Introduction

Modern organizations face complex challenges in managing negotiation and conflict across diverse teams and stakeholders. The ability to transform disputes into opportunities for collaboration is now a critical leadership and organizational skill.
This course enables participants to master the principles and psychology of negotiation, apply structured conflict management models, and build long-term trust and alignment within organizations. Through real-world cases and interactive simulations, participants will gain the confidence to handle high-stakes negotiations and internal disputes with strategic effectiveness..

Targeted Specializations

Executive Directors & Senior Leaders
Middle Management Directors
HR & People Managers
Project & Operations Managers
Legal & Compliance Advisors
Team Leaders & Supervisors

Targeted Skills

Apply advanced negotiation strategies for organizational success
Confidently manage and resolve interpersonal and team conflicts
Strengthen emotional intelligence and communication under pressure
Build trust and long-term win-win relationships
Analyze power dynamics and stakeholder interests
Employ structured mediation and conflict resolution frameworks

Expected Outcomes

By the end of this program, participants will be able to

Identify sources and types of organizational conflicts and their impact.
Apply effective negotiation models to achieve mutual gains.
Manage emotional triggers and difficult personalities with composure.
Develop strategies to mediate and resolve internal disputes.
Strengthen collaboration and trust across departments.
Utilize psychological and behavioral techniques to influence outcomes.
Foster a culture of open dialogue and constructive problem-solving.
Align negotiation outcomes with institutional goals and values.

Training Topics Index

Nature and causes of workplace conflict
Constructive vs. destructive conflict
Conflict types and levels in organizations
Psychological and behavioral foundations of negotiation

Phases of the negotiation process
Position and interest analysis
Collaborative vs. competitive negotiation
Persuasion and influence techniques

Conflict management models and approaches
Mediation and arbitration techniques
Emotional intelligence in conflict handling
Stakeholder mapping and relationship analysis

Managing cross-functional conflicts
Building trust in negotiation contexts
Handling complexity and workplace pressure
Case simulations and team negotiation exercises

Contract and partnership negotiations
Cross-cultural negotiation challenges
Winning strategies in high-stake discussions
Designing dialogue-driven organizational cultures

Course Features

Modern and practical content
Real-world examples and leadership exercises
Pre- and post-course assessments to measure impact
Accredited certificate with QR code verification

Negotiation and Conflict Management in Organizations Course