From Foundation to Mastery
Duration: 5 days (total of 20 hours)
This course is designed to provide participants with a comprehensive understanding of the banking environment, focusing on essential principles of banking management.
It covers the foundational structure of banking institutions, daily banking operations, banking products and services, as well as an introduction to financial analysis, digital banking, and risk management.
Through a balanced approach between theoretical knowledge and practical applications, the course equips participants with the competencies needed to enter or grow within the banking sector.
The role of banks in the economic system
Fundamental principles of banking
Evolution of the banking sector locally and globally
Commercial banks
Investment banks
Islamic banks
Central banks and their supervisory role
Main administrative and technical departments
Branch functions and task distribution
Relationship between branches and top management
Types of bank accounts and opening requirements
Procedures for withdrawals, deposits, and transfers
Cash management, checks, and remittances
Types of deposits
Loans and credit facilities
Bank cards (credit, prepaid, debit)
Customer service and various banking channels
Online banking services and mobile applications
ATMs and point-of-sale (POS) systems
Cybersecurity in the banking sector
The future of financial technology (FinTech)
Components of banks’ main financial statements
Financial performance indicators and analysis of liquidity and profitability
Simplified practical applications
Types of banking risks (credit, operational, market)
Concept of compliance and internal control
Overview of international standards (e.g., Basel)
Effective communication skills with clients
Managing customer complaints and objections
Strengthening customer loyalty and trust
Analysis of real-world banking cases
Implementation of practical banking operation scenarios
Evaluating banking performance and providing recommendations