Problem Solving and Decision-Making Training Course

  • Home
  • Problem Solving and Decision-Making Training Course

Problem Solving and Decision-Making Training Course

Course Category : Strategy

In a world filled with daily challenges and complex situations, this course equips leaders and managers with practical tools and methodologies to analyse problems thoroughly and make strategic, effective decisions that ensure sustained organizational success.
Duration: 5 Training Days
Level: Intermediate

Introduction

In today’s dynamic and rapidly changing environments, the ability to solve problems and make sound decisions has become one of the most critical leadership competencies. This course enables participants to apply structured analytical methods and critical thinking to identify, analyse, and resolve issues effectively.
The training covers the full cycle — from problem identification and analysis to developing alternatives and making the best decision — emphasizing practical tools such as decision matrices, root cause analysis (RCA), and creative thinking techniques within organizational settings..

Targeted Specializations

  • Executives and Middle Managers.
  • Team Leaders and Supervisors.
  • Project Managers and Team Coordinators.
  • Organizational Development and Continuous Improvement Professionals.
  • Individuals seeking to enhance their analytical and leadership capabilities.

Targeted Skills

  • Analysing complex problems systematically.
  • Making informed and data-driven decisions.
  • Applying critical and creative thinking tools.
  • Evaluating alternatives and selecting optimal solutions.
  • Developing analytical and leadership intelligence at work.

Expected Outcomes

  • Understand the stages of problem-solving and decision-making in organizational contexts.
  • Apply root cause analysis and alternative evaluation techniques effectively.
  • Acquire analytical and logical thinking skills for decision-making.
  • Develop strategies for decision-making under pressure and uncertainty.
  • Enhance communication and persuasion abilities when presenting solutions and decisions.

Training Topics Index

  • Defining types and levels of problems.
  • The relationship between problem-solving and decision-making.
  • Characteristics of effective decision-makers.
  • Common analytical mistakes in identifying problems.
  • Applying critical thinking in addressing organizational challenges.

  • Steps to identify and analyse problems deeply.
  • Analytical tools (Fishbone Diagram, 5 Whys).
  • Collecting and classifying data to determine root causes.
  • Analysing recurring patterns in organizational problems.
  • Using systematic thinking to prioritize solutions.

  • Generating creative alternatives through brainstorming.
  • Establishing evaluation criteria for decision alternatives.
  • Using the Decision Matrix model effectively.
  • Individual vs. group decision-making approaches.
  • Applying SWOT analysis to strategic decision support.

  • Managing decisions under pressure and uncertainty.
  • Techniques for minimizing bias in decision processes.
  • Decision-making in risky and incomplete-information situations.
  • Applying System Thinking in strategic choices.
  • Analysing the impact of decisions on stakeholders.

  • Action planning and effective execution.
  • Key metrics for evaluating decision effectiveness.
  • Communicating decisions clearly to stakeholders.
  • Feedback loops and corrective actions.
  • Building a culture of informed and accountable decision-making.

Course Features

  • Modern and practical content
  • Real-world examples and leadership exercises
  • Pre- and post-course assessments to measure impact
  • Accredited certificate with QR code verification

Upcoming Events

Click on the event to view and register