Performance Measurements, Continuous Improvement & Benchmarking Training Course

Course Category : Data Management

In today’s data-driven, competitive environment, performance measurement, continuous improvement, and benchmarking form the cornerstone of organisational excellence. This course provides a scientific and practical framework to design effective measurement systems, analyse performance gaps, and implement measurable, sustainable improvement initiatives.
Duration: 10 Intensive Training Days
Level: Intermediate to Advanced

Introduction

Performance measurement has become a strategic lever for operational excellence and continuous improvement. From the Japanese Kaizen philosophy to global best practices, organisations have learned that what gets measured gets improved.
This course explores employee, team, and leadership performance measurement; continuous improvement methodologies; and benchmarking project execution. It integrates statistical tools, analytical methods, and quality management practices to transform data into actionable insights that drive sustainable excellence..

Targeted Specializations

Leaders and managers of shared services.
Strategic planning and organisational excellence departments.
HR and performance development professionals.
Project and continuous improvement managers.

Targeted Skills

Designing and implementing performance measurement systems.
Continuous improvement tools and Kaizen methodologies.
Benchmarking project management and best practices.
Data analysis and performance interpretation.
Analytical thinking and evidence-based decision-making.

Expected Outcomes

Identify performance control challenges in shared services.
Explain the significance of measurement, improvement, and benchmarking.
Implement effective and integrated performance measurement systems.
Interpret results to identify improvement opportunities.
Apply statistical tools such as control charts and Pareto analysis.
Lead benchmarking projects from design to implementation.
Develop data-driven action plans and measurable improvement outcomes.
Ensure data governance and quality in measurement systems.

Training Topics Index

The need for measuring employee and team performance.
Selecting effective performance measures.
Understanding variation in leadership performance metrics.
Applying control charts in performance analysis.

Introduction to the 12-step continuous improvement methodology.
Effective teamwork in performance measurement.
Applying analytical thinking for process improvement.

Process analysis through flow diagrams.
Brainstorming causes and identifying key problem areas.
Pareto analysis to determine critical aspects.

Why organisations benchmark and its benefits.
History and evolution of benchmarking practices.
Different benchmarking methods and relationships.
Identifying potential benchmarking projects.
Overview of the benchmarking process and success factors.

Planning and scheduling for benchmarking initiatives.
Selecting benchmarking metrics and partners.
Securing project sponsorship and organisational support.
Managing meetings and communications effectively.

Data collection methods in performance measurement.
Handling data validation challenges.
Establishing help desks and centralised support systems.

Conducting effective best practice forums.
Legal and ethical considerations in benchmarking.
Managing improvement phases and post-analysis reviews.
Benchmarking project management essentials.

International data reporting standards.
Adjusting data for comparability and benchmarking accuracy.
Ensuring quality and consistency in performance measures.
Analysing value drivers and internal capabilities.

Initiating improvement actions to close performance gaps.
Developing action and implementation plans.
Monitoring and reporting progress effectively.

Avoiding illegal benchmarking practices.
Using guides, networks, and professional resources.
Real-world examples of best practices.
Ensuring sustainable performance measurement systems.

Course Features

Modern and practical content
Real-world examples and leadership exercises
Pre- and post-course assessments to measure impact
Accredited certificate with QR code verification

Performance Measurements, Continuous Improvement & Benchmarking Training Course