Communication and Negotiation Skills

Course Category : Soft Skills & Office Management

A highly interactive professional programme designed to develop communication, negotiation, and presentation skills as strategic tools for influence, relationship-building, and achieving effective outcomes in modern workplaces.
Duration & Level: 5 Days – Intermediate Level

Introduction

Communication and negotiation are no longer innate personal traits but essential professional competencies directly linked to leadership effectiveness, decision quality, and organisational influence. As workplace environments become more complex and stakeholder-driven, structured communication, disciplined negotiation, and persuasive presentation skills are critical.
This programme equips participants with practical tools to enhance communication awareness, negotiation capability, and presentation effectiveness, with strong emphasis on real-world application and continuous professional development..

Targeted Audience

Managers and Team Leaders
Middle Management Professionals
Professionals involved in negotiation and stakeholder management
Consultants and Business Development Officers
High-potential employees preparing for leadership roles

Targeted Skills

Effective Communication and Messaging
Professional Negotiation and Conflict Management
Influence and Persuasion
Professional Presentation Skills
Interactive Situation Management

Expected Outcomes

Apply clear communication principles in one-to-one and group settings.
Build professional relationships based on trust and influence.
Manage negotiations to achieve balanced and sustainable outcomes.
Deliver persuasive professional presentations to diverse audiences.
Handle questions, objections, and interactive challenges effectively.

Training Topics Index

Elements and barriers of effective communication
Verbal, non-verbal, and hidden communication
Emotional intelligence and rapport building
Meeting and discussion management
Assertiveness and conflict handling

Negotiation planning and objective setting
Deal variables and win-win opportunities
Negotiation structuring
Bargaining and closing
Creative negotiation and practice

Characteristics of effective presentations
Managing confidence and nerves
Content selection and structure
Case building and preparation
Effective use of visual aids

Stage presence and body language
Voice control and word choice
Psychological influence and oratory
Audience management
Handling questions and objections

Team presentations
Introducing ideas and managing change
Influencing skills and organisational dynamics
Programme review and application planning
Continuous development actions

Course Features

Updated and Interactive Content
Hypothetical Examples and Case Studies
Pre- and Post-assessments to Measure Impact
Verified Certificate with a QR Verification Code

Communication and Negotiation Skills