Performance Measurements, Continuous Improvement & Benchmarking Training Course

  • Performance Measurements, Continuous Improvement & Benchmarking Training Course
  • Italy - Rome

Performance Measurements, Continuous Improvement & Benchmarking Training Course

Course Category : Data Management

In today’s data-driven, competitive environment, performance measurement, continuous improvement, and benchmarking form the cornerstone of organisational excellence. This course provides a scientific and practical framework to design effective measurement systems, analyse performance gaps, and implement measurable, sustainable improvement initiatives.
Duration: 10 Intensive Training Days
Level: Intermediate to Advanced.

Starts On

19 - October - 2026

Ends On

23 - October - 2026

Location

Italy - Rome

Language

English

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View Course Introductory PDF

Targeted Audience

  • Leaders and managers of shared services.
  • Strategic planning and organisational excellence departments.
  • HR and performance development professionals.
  • Project and continuous improvement managers.

Targeted Skills

  • Designing and implementing performance measurement systems.
  • Continuous improvement tools and Kaizen methodologies.
  • Benchmarking project management and best practices.
  • Data analysis and performance interpretation.
  • Analytical thinking and evidence-based decision-making.

Expected Outcomes

  • Identify performance control challenges in shared services.
  • Explain the significance of measurement, improvement, and benchmarking.
  • Implement effective and integrated performance measurement systems.
  • Interpret results to identify improvement opportunities.
  • Apply statistical tools such as control charts and Pareto analysis.
  • Lead benchmarking projects from design to implementation.
  • Develop data-driven action plans and measurable improvement outcomes.
  • Ensure data governance and quality in measurement systems.

Training Topics Index

  • The need for measuring employee and team performance.
  • Selecting effective performance measures.
  • Understanding variation in leadership performance metrics.
  • Applying control charts in performance analysis.

  • Introduction to the 12-step continuous improvement methodology.
  • Effective teamwork in performance measurement.
  • Applying analytical thinking for process improvement.

  • Process analysis through flow diagrams.
  • Brainstorming causes and identifying key problem areas.
  • Pareto analysis to determine critical aspects.

  • Why organisations benchmark and its benefits.
  • History and evolution of benchmarking practices.
  • Different benchmarking methods and relationships.
  • Identifying potential benchmarking projects.
  • Overview of the benchmarking process and success factors.

  • Planning and scheduling for benchmarking initiatives.
  • Selecting benchmarking metrics and partners.
  • Securing project sponsorship and organisational support.
  • Managing meetings and communications effectively.

  • Data collection methods in performance measurement.
  • Handling data validation challenges.
  • Establishing help desks and centralised support systems.

  • Conducting effective best practice forums.
  • Legal and ethical considerations in benchmarking.
  • Managing improvement phases and post-analysis reviews.
  • Benchmarking project management essentials.

  • International data reporting standards.
  • Adjusting data for comparability and benchmarking accuracy.
  • Ensuring quality and consistency in performance measures.
  • Analysing value drivers and internal capabilities.

  • Initiating improvement actions to close performance gaps.
  • Developing action and implementation plans.
  • Monitoring and reporting progress effectively.

  • Avoiding illegal benchmarking practices.
  • Using guides, networks, and professional resources.
  • Real-world examples of best practices.
  • Ensuring sustainable performance measurement systems.