Advanced Communication and Negotiation Skills

  • Advanced Communication and Negotiation Skills
  • Malaysia - Kuala lumpur

Advanced Communication and Negotiation Skills

Course Category : Administrative Development

Advanced communication and negotiation skills are vital foundations for professional and leadership excellence in today’s competitive environment. This course develops strategic communication, persuasion, and negotiation capabilities to achieve high-level performance in complex and dynamic contexts.


Duration: 5 Days
Level: Advanced.

Starts On

29 - March - 2026

Ends On

2 - April - 2026

Location

Malaysia - Kuala lumpur

Language

English

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View Course Introductory PDF

Targeted Audience

  • Senior managers and executives.
  • HR professionals and corporate trainers.
  • Public relations and communication specialists.
  • Negotiators and mediators.
  • Coaches and mentors.
  • Experienced project managers and team leaders.
  • Sales and marketing professionals.

Targeted Skills

  • Strategic communication.
  • Conflict resolution and negotiation.
  • Persuasion and influence.
  • Crisis communication.
  • Emotional intelligence in communication.
  • Advanced listening and questioning.
  • Cross-cultural communication.

Expected Outcomes

By the end of this course, participants will be able to

  • Master strategic communication and adapt their style across contexts.
  • Apply advanced techniques to manage conflicts and challenging conversations.
  • Enhance their persuasive and influential abilities.
  • Lead and communicate effectively under pressure or in crises.
  • Leverage emotional intelligence to improve interpersonal relations.
  • Employ advanced listening skills to strengthen collaboration.

Training Topics Index

  • Understanding strategic communication and its institutional significance.
  • Aligning communication with organizational goals.
  • Identifying stakeholders and crafting appropriate messages.
  • Developing an effective strategic communication plan.
  • Measuring communication effectiveness and analyzing outcomes.

  • Understanding workplace conflict dynamics.
  • Applying advanced conflict resolution and collaboration strategies.
  • Practical use of BATNA and ZOPA concepts.
  • Managing difficult conversations with professionalism.
  • Utilizing mediation and facilitation for consensus.

  • Psychology and ethics of persuasion.
  • Building credibility and professional trust.
  • Constructing persuasive arguments and impactful rhetoric.
  • Managing group influence and decision-making processes.
  • Avoiding bias and encouraging diversity of thought.

  • Fundamentals of communication during crises.
  • Developing comprehensive crisis communication plans.
  • Managing media relations and public statements.
  • Handling misinformation and preserving credibility.
  • Rebuilding trust and reputation post-crisis.

  • Understanding emotional intelligence dimensions.
  • Enhancing self-awareness and emotional control.
  • Developing empathy and active listening skills.
  • Managing emotions in high-pressure situations.
  • Creating positive communication culture within teams.