Bank Management Course

  • Bank Management Course
  • Malaysia - Kuala lumpur

Bank Management Course

Course Category : Finance

An introductory training programme focusing on building fundamental banking knowledge, understanding the banking environment, and familiarising participants with modern banking processes and services, whilst developing customer service skills and an understanding of the concepts of risk, compliance and digital transformation in the banking sector.
Duration: 10 days
Level: Basic.

Starts On

15 - November - 2026

Ends On

26 - November - 2026

Location

Malaysia - Kuala lumpur

Language

English

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View Course Introductory PDF

Targeted Audience

  • Graduates of financial, banking, and administrative disciplines
  • Job seekers aiming to work in the banking sector
  • Newly hired bank employees or those transferred to different departments
  • Individuals interested in enhancing their banking and financial knowledge

Targeted Skills

  • Understand the structure of the banking system and the functions of banks
  • Learn about daily banking operations and their management
  • Distinguish between different types of bank accounts and financial products
  • Gain knowledge of the fundamentals of financial analysis in banking
  • Understand key concepts in bank risk management
  • Comprehend the mechanisms of digital transformation in banking operations
  • Develop effective customer communication skills within the banking environment

Expected Outcomes

1 Build a comprehensive understanding of the fundamentals of banking operations

2 Apply daily banking procedures in accordance with approved practices

3 Identify banking products and services and their areas of application

4 Conduct preliminary analysis of bank financial statements

5 Understand the basic concepts of risk management and compliance

6 Keep up with modern trends in banking digitalization

7 Enhance communication skills with clients in line with banking standards

Training Topics Index

  • The Role of Banks in the Economic System
  • Fundamental Principles of Banking Operations
  • Evolution of the Banking Sector Locally and Globally

  • Commercial Banks
  • Investment Banks
  • Islamic Banks
  • Central Banks and Their Supervisory Role

  • Main Administrative and Technical Departments
  • Branch Functions and Allocation of Responsibilities
  • Relationship Between Branches and Senior Management

  • Types of Bank Accounts and Account Opening Requirements
  • Withdrawal, Deposit, and Funds Transfer Procedures
  • Cash, Cheque, and Remittance Management

  • Types of Deposits
  • Loans and Credit Facilities
  • Banking Cards (Credit, Prepaid, and Debit Cards)
  • Customer Services and Banking Delivery Channels

  • Online Banking Services and Mobile Applications
  • Automated Teller Machines (ATMs) and Point-of-Sale (POS) Systems
  • Cyber Security in the Banking Sector
  • The Future of Financial Technology (FinTech)

  • Components of Banks’ Financial Statements
  • Financial Performance Indicators, Liquidity, and Profitability Analysis
  • Simplified Practical Applications

  • Types of Banking Risks (Credit, Operational, and Market Risks)
  • Compliance and Internal Control Concepts
  • Overview of International Standards (e.g., Basel Framework)

  • Effective Customer Communication Skills
  • Managing Customer Complaints and Objections
  • Strengthening Customer Loyalty and Trust

  • Analysis of Real Banking Case Studies
  • Practical Scenarios in Banking Operations Management
  • Banking Performance Evaluation and Recommendations Development