Switzerland - Geneva - Business Process Management and Process Improvement - W Training
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Business Process Management and Process Improvement

  • Business Process Management and Process Improvement
  • Switzerland - Geneva

Business Process Management and Process Improvement

Course Category : Administrative Development

Enhance organisational efficiency through systematic business process management, performance analysis, process redesign, and continuous improvement methodologies to achieve sustainable operational excellence.
Duration: 5 Training Days (25 Hours)
Level: Intermediate to Advanced.

Starts On

21 - December - 2026

Ends On

25 - December - 2026

Location

Switzerland - Geneva

Language

English

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Targeted Audience

  • Departmental and Operations Managers.
  • Business Development and Organisational Improvement Professionals.
  • Quality and Organisational Excellence Managers.
  • Business Analysts and Process Analysts.
  • Strategic Planning and Performance Management Professionals.
  • Project and Organisational Transformation Managers.
  • Policies, Procedures, and Governance Officers.
  • Supervisors and Team Leaders Responsible for Operational Efficiency.

Targeted Skills

  • Understanding BPM frameworks and their alignment with organisational strategy.
  • Analysing processes and identifying waste and operational bottlenecks.
  • Documenting workflows using process modelling methodologies.
  • Measuring process efficiency and developing operational KPIs.
  • Evaluating process simplification and redesign opportunities.
  • Applying Lean, Six Sigma, and PDCA principles to continuous improvement.
  • Establishing process governance frameworks and operational accountability.
  • Managing organisational change associated with process improvement initiatives.

Expected Outcomes

  • Explain the fundamental principles of BPM and its contribution to organisational performance.
  • Analyse process structures and identify operational weaknesses and inefficiencies.
  • Evaluate process flow diagrams using recognised business process modelling concepts.
  • Identify appropriate KPIs for measuring quality, productivity, and process cycle times.
  • Compare continuous improvement methodologies and select suitable approaches.
  • Formulate structured recommendations for process redesign and elimination of non-value-adding activities.
  • Define process governance requirements and operational risk management considerations.
  • Develop an integrated perspective on sustaining process improvements in alignment with strategic objectives.

Training Topics Index

  • BPM concepts and their evolution in modern organisations.
  • Alignment of operational processes with organisational strategy and structure.
  • The BPM lifecycle discovery, modelling, analysis, improvement, and monitoring.
  • Classification of core, supporting, and management processes and identification of process owners.
  • Process maturity frameworks, operational governance, and their contribution to organisational efficiency.

  • Process discovery methodologies and current-state (As-Is) documentation.
  • Business process modelling principles using BPMN 2.0.
  • Workflow analysis, decision points, and cross-functional dependencies.
  • Identification of operational bottlenecks, duplication, waste, and delays.
  • Root cause analysis using Ishikawa diagrams and the Five Whys technique.

  • Developing process-related Key Performance Indicators (KPIs).
  • Measuring cycle time, productivity, quality, cost, and error rates.
  • Value-added analysis and identification of non-essential activities.
  • Evaluating resource utilisation, operational capacity, and service levels.
  • Benchmarking and performance gap analysis for improvement prioritisation.

  • Lean Management principles and operational waste reduction.
  • Six Sigma methodology and the DMAIC framework for process quality improvement.
  • The Plan-Do-Check-Act (PDCA) cycle and its role in procedural improvement.
  • Business Process Reengineering (BPR) and future-state (To-Be) process design.
  • Evaluating automation and digital transformation opportunities for process efficiency.

  • Establishing process governance frameworks and defining accountability.
  • Operational risk management and process control mechanisms.
  • Organisational change management and resistance to process improvement.
  • Developing process improvement roadmaps and prioritising initiatives.
  • Monitoring improvement outcomes and institutionalising operational excellence.