Advanced Communication & Problem-Solving Training Course

  • Advanced Communication & Problem-Solving Training Course
  • United Kingdom (UK) - London

Advanced Communication & Problem-Solving Training Course

Course Category : Leadership

This advanced programme develops participants’ capabilities in communication, creative problem-solving, and sound decision-making, enabling them to lead teams more effectively, resolve workplace challenges, and enhance organisational performance.
Duration: 10 Days – Level: Advanced.

Starts On

25 - May - 2026

Ends On

29 - May - 2026

Location

United Kingdom (UK) - London

Language

English

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View Course Introductory PDF

Targeted Audience

  • Heads of departments
  • Managers at different levels
  • Supervisors and team leaders
  • HR professionals and development specialists
  • Employees across departments seeking stronger communication and problem-solving skills

Targeted Skills

  • Advanced communication and interpersonal skills
  • Problem-solving and decision-making techniques
  • Emotional Intelligence and NLP applications
  • Leadership and team development
  • Creativity and innovative thinking
  • Employee motivation and engagement strategies
  • Flexibility and adaptability with different personalities

Expected Outcomes

  • Develop practical, workplace-ready communication skills.
  • Recognise and adapt to different behavioural and personality styles.
  • Build trusting, long-term professional relationships.
  • Handle difficult situations and challenging individuals more effectively.
  • Apply structured models for problem analysis and resolution.
  • Enhance individual and group decision-making quality.
  • Use NLP and Emotional Intelligence to increase personal impact.
  • Build and sustain high-performing problem-solving teams.
  • Create a personal leadership and development action plan.
  • Strengthen self-awareness and leadership potential in daily practice.

Training Topics Index

  • Mastering the art of rapport building
  • Recognising and responding to different behavioural traits
  • Adjusting personal style to connect with others
  • Reading non-verbal signals and micro-messages
  • Using empathy to build trust and commitment

  • Core concepts of NLP
  • The connection between NLP and Emotional Intelligence
  • Managing emotions for greater self-awareness
  • The power of self-talk and internal dialogue
  • Maslow’s hierarchy and its impact on motivation

  • Effective listening and questioning techniques
  • Cognitive patterns and communication filters
  • Using metaphors to facilitate understanding
  • Structuring clear and outcome-focused messages
  • Interactive communication exercises

  • Detecting subtle communication signals
  • Managing and interpreting first impressions
  • Body language decoding and behavioural cues
  • Overcoming barriers to effective communication
  • Learning styles and modelling excellence

  • Logical levels of change and motivation
  • Values as drivers of behaviour and performance
  • Uncovering personal and organisational values
  • Setting inspiring and achievable goals
  • Creating a compelling future vision and action path

  • Importance of problem-solving and decision-making in leadership
  • Overview of psychological theories of thinking
  • Values, problem-solving styles, and decision-making links
  • Psychological types and lateral thinking (ZIGZAG model)
  • Case studies on individual and group decisions

  • Balancing analytical and intuitive decision-making
  • Split-brain perspectives and problem-solving capabilities
  • Encouraging openness to new ideas
  • Mobilising ideas and contributions within teams
  • Applying the IDEAL problem-solving model

  • Promoting creative problem-solving for continuous improvement
  • Addressing obstacles to creative thinking
  • Convergent versus divergent thinking
  • Using SCAMPER for problem analysis
  • Applying SCAMPER in real decision-making scenarios

  • Challenging self-imposed mental blocks
  • Thinking beyond established boundaries
  • Stimulating a flow of new ideas
  • Gaining support and buy-in for new concepts
  • Leading creative sessions and structured brainstorming

  • Aligning team efforts with organisational mission
  • Encouraging empowered and autonomous employees
  • Supporting productive informal initiatives
  • Valuing diverse sources of insight and creativity
  • Developing a personal leadership and problem-solving action plan