Advanced Communication and Interpersonal Skills Training Course

Course Category : Soft Skills & Office Management

This course focuses on developing advanced communication and interpersonal skills, enabling participants to build professional relationships based on trust and positive influence, and enhancing individual and team performance in the workplace.
Duration: 5 Days – Level: Advanced

Introduction

Effective communication is a cornerstone of high-performing organisations and productive teams. Despite the availability of advanced communication tools, the quality of interpersonal communication continues to decline, affecting trust, engagement, and professional relationships.
This course explores proven management processes and methodologies used by leading organisations to build cohesive teams and strong working relationships. Participants will examine behavioural patterns, communication styles, and leadership approaches to enhance interpersonal effectiveness..

Targeted Audience

Employees across all organisational levels
Supervisors and Team Leaders
Middle and Senior Managers seeking to elevate their communication skills

Targeted Skills

Advanced communication skills
Effective listening techniques
Rapport and trust building
Emotional intelligence
Influence and persuasion
Assertive communication
Professional relationship management

Expected Outcomes

Identify different approaches to interpersonal relationships.
Enhance organisational communication effectiveness.
Recognise and develop personal listening styles.
Build rapport and trust with others effectively.
Apply assertiveness skills in diverse situations.
Disagree and say “No” assertively and professionally.
Influence diverse personality types effectively.
Create strategies for a positive and motivating work environment.

Training Topics Index

Communication myths
Elements of communication
Communication windows
Interpersonal relationship approaches
Characteristics of effective communicators
Team communication
Organisational communication

Personal listening profile
Listening approaches
Active listening techniques
Paraphrasing and understanding
Clarification techniques

Internal representational systems
Meta-programs identification
Building rapport
Core of persuasive communication
Using questions as probes

Definition of assertiveness
Power of self-talk
Assertive rights and responsibilities
Learning to say “No”
Feedback and assertiveness
Practical assertiveness exercises

Secrets of influence
Characteristics of effective influencers
Influencing through rapport
Sources of personal power
Influencing styles
Successful influencing framework
Influencing different personalities

Course Features

Updated and Interactive Content
Hypothetical Examples and Case Studies
Pre- and Post-assessments to Measure Impact
Verified Certificate with a QR Verification Code

Advanced Communication and Interpersonal Skills Training Course