Mastering Behavioural and Competency-Based Interviewing

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Mastering Behavioural and Competency-Based Interviewing

Course Category : Strategy

A specialised programme that develops the ability to design and conduct behavioural and competency-based interviews for more accurate and fair hiring decisions.
Duration: 5 Days
Level: Intermediate to Advanced

Introduction

Modern hiring environments require more than traditional interviews to predict job performance and evaluate candidate alignment with organisational expectations. Leading organisations use behavioural and competency-based interviewing as structured methods that connect role requirements, past behaviour, and future performance indicators. This course provides a professional framework for designing questions, managing interview dialogue, analysing responses, reducing bias, and documenting selection decisions using objective standards that enhance recruitment quality and support sustainable organisational performance.

Targeted Audience

  • Human Resources Managers
  • Recruitment and Talent Acquisition Specialists
  • Department Managers Involved in Interviews
  • Competency Assessment Professionals
  • Organisational Development Officers
  • HR Consultants
  • Selection and Hiring Panel Members

Targeted Skills

  • Designing effective behavioural interview questions
  • Structuring competency-based interviews
  • Analysing candidate responses using the STAR method
  • Reducing bias in hiring decisions
  • Linking competencies to job requirements
  • Objectively documenting and evaluating interview outcomes

Expected Outcomes

  • Understand the methodological differences between traditional, behavioural, and competency-based interviews.
  • Design interview questions linked to core and functional competencies.
  • Use structured scoring models to analyse candidate responses.
  • Apply practical methods to reduce bias and improve fairness in selection.
  • Conduct interviews professionally while maintaining consistency and objectivity.
  • Prepare evidence-based hiring recommendations using behavioural indicators.

Training Topics Index

  • Concept of behavioural interviewing and its role in performance prediction
  • Differences between general questions and behaviour-based questions
  • Relationship between competencies and job requirements
  • Behavioural performance indicators in selection decisions

  • Identifying core, technical, and leadership competencies
  • Linking competencies to job descriptions and role requirements
  • Defining observable behavioural indicators
  • Preparing a competency-based interview matrix

  • Developing questions based on past situations and experiences
  • Using the STAR method to analyse responses
  • Distinguishing general answers from behavioural evidence
  • Building probing questions to obtain deeper information

  • Managing interview opening and time structure
  • Listening skills and control of interview flow
  • Common biases in candidate evaluation
  • Applying fairness and consistency standards across candidates

  • Designing scoring forms and rating standards
  • Documenting behavioural evidence during the interview
  • Comparing candidates using objective criteria
  • Preparing professionally defensible selection recommendations

Course Features

  • Updated and Interactive Content
  • Hypothetical Examples and Case Studies
  • Pre- and Post-assessments to Measure Impact
  • Verified Certificate with a QR Verification Code