Cyber Crisis Management & Major Incident Response

Course Category : Risk Management

A specialised training programme focused on developing leadership and organisational capabilities for managing cyber crises and responding effectively to major incidents while ensuring operational resilience and business continuity.
Duration: 5 Days
Level: Advanced

Introduction

As cyber threats continue to evolve in scale and sophistication, organisations must move beyond prevention-focused strategies and develop advanced capabilities for managing cyber crises and major incidents. Large-scale breaches, ransomware attacks, and critical service disruptions require coordinated responses across technical, operational, legal, and communication functions. This course provides a comprehensive framework for cyber crisis management, incident coordination, executive decision-making, and stakeholder communication to minimise operational disruption, financial losses, and reputational damage..

Targeted Audience

Executives and Senior Decision-Makers
Cyber Security and Information Security Managers
Business Continuity and Disaster Recovery Managers
Risk, Governance, and Compliance Managers
Security Operations Centre (SOC) Teams
Digital Incident Response Teams
Corporate Communications and Crisis Management Professionals
IT Infrastructure and Operations Managers

Targeted Skills

Enterprise Cyber Crisis Management
Major Incident Leadership
Crisis Decision-Making
Internal and External Communications Management
Operational Impact Assessment
Critical Service Recovery

Expected Outcomes

Understand cyber crisis management and major incident response frameworks.
Develop escalation and response plans for critical cyber events.
Improve coordination between technical and executive teams during crises.
Manage stakeholder communications throughout major incidents.
Strengthen organisational recovery and resilience capabilities.
Enhance preparedness against evolving cyber threats.

Training Topics Index

Understanding cyber crises and their characteristics
Differentiating incidents from organisational crises
Crisis management roles and responsibilities
Governance and decision-making structures

Incident classification and severity assessment
Escalation procedures and prioritisation
Multi-team response coordination
Resource management during critical incidents

Leadership under pressure
Executive and stakeholder communications
Media and corporate communication management
Reputation protection strategies

Business impact assessment
Cyber business continuity planning
Recovery and service restoration strategies
Post-incident lessons learned reviews

Cyber crisis planning and readiness
Strategic exercises and simulations
Readiness and performance metrics
Continuous improvement and resilience enhancement

Course Features

Updated and Interactive Content
Hypothetical Examples and Case Studies
Pre- and Post-assessments to Measure Impact
Verified Certificate with a QR Verification Code