Problem Solving and Decision-Making Using Analytical and Creative Thinking Workshop

Course Category : Project Management

Develop the ability to analyse workplace problems, make informed decisions, and apply creative thinking techniques to achieve practical and sustainable solutions.
Duration: 5 days
Level: Intermediate

Introduction

Modern organisations face increasingly complex operational and managerial challenges that require structured problem-solving and sound decision-making rather than intuition alone. The ability to identify root causes, evaluate alternatives, and implement effective solutions has become a core professional competency.
This workshop provides participants with practical methodologies for analysing workplace problems, applying analytical and creative thinking tools, selecting appropriate solutions, and developing effective implementation plans that support better organisational performance..

Targeted Audience

Managers and Supervisors
Department Heads
Team Leaders
Operations Staff
Performance Improvement Professionals
Employees involved in decision-making

Targeted Skills

Problem Analysis and Root Cause Identification.
Analytical Thinking for Workplace Challenges.
Creative Thinking and Solution Generation.
Effective Use of Problem-Solving Tools and Techniques.
Evidence-Based Decision Making and Alternative Evaluation.
Action Planning and Solution Implementation.

Expected Outcomes

Apply effective problem-solving techniques in complex workplace situations.
Strengthen analytical thinking and effective decision-making capabilities.
Apply creative and innovative approaches to addressing workplace challenges.
Use structured methods and tools to identify, analyse, and resolve problems efficiently.

Training Topics Index

Workshop objectives
Understanding workplace problems
Types of organisational problems
Problem-solving process

Defining and Clearly Framing the Problem
Gathering and Analysing Relevant Information
Identifying the Root Causes of Problems
Common Challenges in Problem Diagnosis

Brainstorming
Mind Mapping
Fishbone (Ishikawa) Diagram
5 Whys Analysis
Selecting the Most Appropriate Tool Based on the Nature of the Problem

Evaluating alternatives
Decision criteria
Action planning
Monitoring implementation

Workplace case studies
Group discussions
Lessons learned
Workshop wrap-up

Course Features

Updated and Interactive Content
Hypothetical Examples and Case Studies
Pre- and Post-assessments to Measure Impact
Verified Certificate with a QR Verification Code

Problem Solving and Decision-Making Using Analytical and Creative Thinking Workshop