Advanced Communication & Problem-Solving Training Workshop

  • Advanced Communication & Problem-Solving Training Workshop
  • Portugal - Lisbon

Advanced Communication & Problem-Solving Training Workshop

Course Category : Leadership

This advanced workshop develops participants’ communication, problem-solving, and decision-making capabilities through practical tools, behavioural insight, and modern leadership techniques, enabling them to lead teams effectively and resolve workplace challenges with confidence.
Duration: 10 Days – Level: Advanced.

Starts On

22 - June - 2026

Ends On

26 - June - 2026

Location

Portugal - Lisbon

Language

English

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View Course Introductory PDF

Targeted Audience

  • Heads of departments
  • Managers at all levels
  • Supervisors and team leaders
  • HR professionals
  • Employees from all departments and managerial levels

Targeted Skills

  • Advanced communication and interpersonal skills
  • Creative problem-solving and decision-making
  • Emotional Intelligence and NLP application
  • Motivating and engaging staff
  • Team building and leadership
  • Flexibility and adaptability
  • Performance improvement for individuals and teams

Expected Outcomes

  • Acquire practical communication skills that can be applied immediately at work.
  • Recognise different behavioural styles and adapt to them to build lasting rapport.
  • Develop strategies for creating and maintaining a positive work climate.
  • Strengthen delegation, motivation, and team-building capabilities.
  • Apply structured processes for problem analysis, idea generation, and decision-making.
  • Use individual and team-based approaches to solve workplace problems.
  • Leverage NLP and Emotional Intelligence to increase influence and impact.
  • Enhance self-awareness and leadership potential.
  • Create and implement personal action plans for leadership growth.
  • Improve decision-making quality and overall team performance.

Training Topics Index

  • The art of creating trust-based professional relationships
  • Identifying behavioural traits and responding appropriately
  • Adapting personal style to match others
  • Sharpening awareness of non-verbal signals and body language
  • Connecting with colleagues and clients to build deeper commitment

  • Key concepts of NLP
  • Links between NLP and Emotional Intelligence
  • Using emotions to enhance self-awareness
  • Recognising unconscious signals and intuitive messages
  • Maslow’s hierarchy of needs; internal vs external referencing

  • Powerful listening and questioning methods
  • Thinking patterns and communication filters
  • Using metaphors and sub-modalities effectively
  • Perceptual positions and perspectives in communication
  • Creating climates of trust and well-formed outcomes; exercises

  • Refining sensitivity to signals from others
  • Communicating and managing first impressions
  • The secrets of body language and micro-expressions
  • How we communicate – verbal and non-verbal channels
  • Barriers to communication, lying cues, learning styles and modelling

  • Logical levels of change
  • Values and their role in motivation
  • Eliciting personal and organisational values
  • Keys to staff motivation and engagement
  • Setting motivating goals and stepping into the future

  • Group problem-solving exercises
  • Why problem-solving and decision-making matter in leadership
  • Overview of psychological approaches to thinking
  • Values, problem solving and decision-making links
  • Psychological types, lateral thinking and the ZIGZAG model; case studies

  • Using both left and right brain functions in decision-making
  • Split-brain theory and its relevance to problem-solving
  • Developing openness to new ideas
  • Promoting idea mobility and contribution in teams
  • The IDEAL problem-solving framework

  • Encouraging creative problem-solving for continuous improvement
  • Removing blocks to creative thinking
  • Convergent vs divergent thinking
  • Enhancing divergent thinking skills to solve problems
  • Using SCAMPER techniques for analysis and decisions

  • Challenging self-imposed assumptions and limitations
  • Thinking outside the box and expanding solution space
  • Increasing the flow of new ideas
  • Securing buy-in and support for initiatives
  • Evaluating ideas critically and leading creative sessions

  • Aligning team efforts with the corporate mission
  • Encouraging self-initiated, responsible activity
  • Recognising and supporting beneficial informal initiatives
  • Leveraging diverse stimuli and serendipity in solutions
  • Developing a personal leadership and problem-solving action plan